In today’s rapidly evolving e-commerce landscape, supply chain management plays a crucial role in the success of any business. Join Nathan on this week’s episode of eCommerce on Tap as we delve into the world of supply chain management with Rich Durham, the Head of Supply Chain at Pair Eyewear, a company known for its innovative approach to customizable eyewear.
Rich’s journey into the world of supply chain, his favorite aspects of the supply chain, and his valuable insights on diversification, quality control, and managing cash flow can provide businesses with invaluable insights. We also take a closer look at how Pair Eyewear’s decision to own and operate their own facility has impacted their supply chain. Here’s the summary of the whole episode:
Inbound Logistics: Rich’s Favorite Part of the Supply Chain
The conversation began with Nathan asking Rich about his favorite part of the supply chain, and the guest cited inbound logistics and receiving as areas he feels particularly connected to. With a background in international development, he enjoys the international flavor that comes with managing product shipments from all over the world. Inbound logistics keep him engaged in working with freight forwarders and navigating import-export rules, keeping him connected to the global aspects of the business.
Diversification in the Supply Chain
Diversification is a top-of-mind concern for every supply chain leader, especially given recent trade wars and geopolitical tensions impacting global supply chains. Pair Eyewear has taken a strategic approach to diversification by moving towards onshore and nearshore production of their eyeglasses. This move not only helps mitigate the impact of tariffs but also ensures greater control over the quality of their products, which is a paramount concern for the company.
Verticalization: Owning and Operating Their Own Facility
In an industry where many businesses rely on contract manufacturers, Pair Eyewear made a bold move by investing in their own facility to produce prescription glasses. This vertical integration decision was driven by their commitment to quality and their confidence in their engineering capabilities. Owning their facility allowed them to have better control over production, improved margins, and faster lead times, ultimately benefiting their supply chain and customers alike.
Managing Quality Control and Supplier Relationships
As with any supply chain, Pair Eyewear has faced challenges with quality control. Failing QC inspections can disrupt timelines and put pressure on other parts of the supply chain. In such instances, Rich emphasized the importance of maintaining strong relationships with suppliers and relying on well-defined contracts to address and remediate issues effectively.
The Click to Ship Metric: A North Star
Rich’s main focus in the supply chain is the “Click to Ship” metric, which encompasses various segments, from order placement to prescription filling, packing, shipping, and fulfillment. Tracking these milestones helps Pair Eyewear optimize turnaround times and provide a better customer experience. The simplicity of this metric makes it easy for executive leadership to understand the supply chain’s performance and identify areas for improvement.
Hard Lessons and Advice
Drawing from his experience, Rich offers valuable advice to supply chain professionals. He encourages individuals to focus on seemingly mundane areas like import/export tariffs, returns, and inventory control. While not glamorous, these areas can have a profound impact on the overall supply chain and company success. Building expertise in these niches can make you invaluable when the spotlight falls on these critical components.
Pair Eyewear: A Story of Innovation and Growth
Pair Eyewear’s journey showcases the power of innovative thinking and dedication to quality. As an e-commerce brand, they continue to evolve their supply chain to meet the challenges of a changing business landscape. From investing in their facility to diversifying their sourcing, Pair Eyewear exemplifies the adaptability and resilience required for supply chain success in today’s world.
Takeaway
Supply chain management is a complex and dynamic field, and Pair Eyewear’s Head of Supply Chain, Rich Durham, offers valuable insights and advice from his journey. By focusing on diversification, quality control, and understanding the impact of each supply chain component, businesses can optimize their operations and achieve success in the competitive e-commerce landscape. Pair Eyewear’s story serves as an inspiration, demonstrating the rewards of innovation and dedication to excellence in supply chain management.
About Rich: From International Development to Supply Chain Management
Rich Durham’s path to becoming the Head of Supply Chain at Pair Eyewear was anything but conventional. After graduating college, he pursued a career in international development, working in Honduras and Mozambique, supporting small businesses and agricultural cooperatives.
During this time, Rich inadvertently discovered his passion for supply chain management, as he found himself managing complex logistics operations to move large quantities of grain from farms to distributors. This experience laid the foundation for his future in the supply chain field.
About Pair Eyewear
Pair Eyewear is a game-changer in the eyewear industry, offering innovative customizable glasses. With their unique concept of interchangeable frames, customers can easily switch styles to match their mood or outfit. The company’s commitment to quality is evident in their decision to own and operate their own facility, ensuring top-notch products.
Pair Eyewear’s focus on inbound logistics and quality control has led to impressive turnaround times, enhancing the overall customer experience. Their dedication to diversification and navigating global supply chain challenges demonstrates their adaptability and forward-thinking approach. If you’re looking for stylish, high-quality eyewear, Pair Eyewear is the perfect choice.
